Unfortunately, we are unable to cancel orders once they have been submitted. Please read the description of the item carefully to be sure that you will be happy with your purchase. For exchanges, please see policy below.
Orders are shipped within 2 business days of receiving the order. Our offices are closed on weekends. Any orders placed after 3:00 PM Friday will ship the following business day. Please allow an additional week for custom orders.
We will securely package and ship your items. Please make sure address provided is correct. We are not responsible for any items lost during shipping. Delivery methods with tracking are offered. If you would like insurance, please contact us before you place your order so any additional fees for these services will be included in the cost of your purchase.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns and Exchanges
We accept exchanges for items purchased from the online store at oohdesignstudio.net only. We do not accept refunds. Please contact us within 7 days of delivery for exchanges. Items purchased at our partner retail stores cannot be returned or exchanged to our online centre.
All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference. Shipping and handling fees are non-refundable.
Items to be exchanged must be shipped back to us via courier with tracking service, within 14 days of delivery for local orders and 30 days of delivery for international orders. Buyers are responsible for the costs of shipping the item back to us and for the new item to be shipped to them. We are not responsible for items lost in shipping. If the item is not returned in its unused, unwashed, original condition, the buyer is responsible for any loss in value.
We do not accept exchanges for custom orders or items on sale.
Please read the description of the item carefully to be sure that you will be happy with your purchase. Please keep in mind that the flour sack fabric is a recycled material and while we do our best to use only material that is free of damages, it may still have slight imperfections due to its original use as a flour sack, such as but not limited to discrepancies in colours from that represented on the website. Please also keep in mind that colours may appear differently in photos and even from screen to screen. Due to the nature of upcycling, the text pattern on the bags may differ slightly from the ones shown in the photos. Please see FAQ #9.
Please note that we are not responsible for buyer error such as incorrect address or damage incurred during return shipping.